Terms, in plain language

Who you're dealing with

Deed is operated by ONDEED (PTY) LTD, registration number K2026637325, a company incorporated in South Africa. When these terms say "we", that's who they mean.

The service

Deed is a CRM for South African estate agents. During early access it's free, features are evolving, and things may occasionally change or break while we build. We'll always tell you before anything material changes, including pricing.

Your data

Everything you load into Deed stays yours. You're responsible for having the right to store your clients' information, and we handle it as described in our privacy page.

Fair use

Use Deed for genuine estate agency work. No spam, no unlawful marketing, and messaging through connected channels must respect the channel's rules (like WhatsApp's business policies) and POPIA.

Availability

We aim for Deed to be up whenever you need it, but during early access the service is provided as-is, without uptime guarantees.

Liability

To the extent South African law allows, our liability is limited to the amount you've paid us for the service, which during early access is zero. Nothing in these terms takes away rights the law says you always have.

Paying, cancelling and refunds

Early access is free. When paid plans begin, subscriptions are monthly and paid in advance in South African rand, card payments are processed by Paystack, and you can cancel at any time from inside Deed with access running to the end of the period you have paid for. There is no cancellation fee and no minimum contract.

The full detail, including when we refund and what happens if a payment fails, is on our billing, cancellation and refunds page.

Leaving

You can stop using Deed and take your data at any time. We can suspend accounts that abuse the service or put other users' data at risk.

The law

These terms are governed by the laws of South Africa, and South African courts have jurisdiction over any dispute about them.